Understanding the paperwork before a tow can make a stressful situation easier to manage. Ontario provides guidance on consent, destinations, rates, certificates and access to stored vehicles.
You can generally choose the towing company and destination, with exceptions such as authorized directions and restricted tow zones. Review the operator’s maximum rates and the completed consent information before signing; never sign a blank form. Keep your copy and ask for clarification if the service or destination is unclear.
Check the operator’s identity and certificate information. Ask for an itemized invoice and the available payment methods. If your vehicle is stored, contact the facility about its regular operating hours and the information needed to access your belongings.
The Ontario towing consumer rights page explains these protections and how to raise a concern. It is the best starting point for the current rules and exceptions.
Metro Towing and Recovery Group encourages customers to ask about the service, destination and charges before the work begins. Contact our team when you need towing or storage information.
